Homoepathic Essentials Ltd
Last updated: 29 September 2026
This Shipping Policy explains how delivery is handled for orders placed with Homoepathic Essentials Ltd.
1. Delivery Areas
We deliver to the locations made available at checkout. UK delivery is our main service area. Selected international destinations may be available where shown on the website. Delivery options can vary depending on the products ordered and the destination.
2. Delivery Charges
Delivery charges are shown before you complete checkout. Where the website advertises free UK delivery above a stated order value, the offer applies only on the terms displayed at the time of purchase. The current website may offer free UK delivery on eligible orders over £50, subject to any exclusions shown at checkout.
3. Dispatch and Delivery Times
Orders are processed on working days. Estimated dispatch and delivery times are shown on the website or at checkout. These estimates may vary during weekends, bank holidays, busy periods or where an item has a longer processing time.
Unless a different delivery period has been agreed, UK consumer law normally requires goods to be delivered without undue delay and within 30 days after the contract is made.
4. Tracking
Where tracking is available, we or the delivery provider may send you tracking information after dispatch. Tracking availability depends on the delivery service selected.
5. Delivery Address
Please check your delivery address carefully before submitting your order. We cannot guarantee that an address can be changed after an order has been accepted or dispatched. Additional costs caused by an incorrect or incomplete address may be charged where permitted by law.
6. Missed or Failed Deliveries
If a delivery attempt is unsuccessful, the courier may leave instructions, arrange redelivery or send the parcel to a collection point. If an order is returned to us because it was not collected, was refused, or the address was incorrect, we will contact you about the available options. Additional postage charges may apply where the law allows.
7. Delayed or Missing Orders
If your order has not arrived within the expected period, please check any tracking information first and then contact us with your order number. We may need to investigate with the delivery provider before arranging the appropriate next step.
8. Damaged Parcels or Incorrect Items
If an order arrives damaged or contains the wrong item, please contact us as soon as reasonably possible. Keep the packaging and, where helpful, provide photographs so we can investigate and arrange an appropriate remedy. Your statutory rights are not affected.
9. International Deliveries
For international orders, local customs rules, import restrictions, taxes, duties or handling charges may apply. Unless the website expressly states otherwise, the customer is responsible for checking local import requirements and for any charges imposed by local authorities or carriers. Delivery times can be affected by customs processing.
10. Events Outside Our Control
Delivery can be affected by events outside our reasonable control, including severe weather, courier disruption, industrial action, customs delays or transport problems. We will take reasonable steps to help where an order is affected.
11. Contact Us
For delivery questions, please contact us using the customer service details published on our website and include your order number where available.