Homoepathic Essentials Ltd
Last updated: 29 September 2026
This Payment Policy explains how payments are handled when you place an order with Homoepathic Essentials Ltd.
1. Currency and Prices
Website prices are shown in Pound Sterling (GBP) unless stated otherwise. VAT is included where applicable. Any delivery charge or other applicable cost will be shown before you complete checkout.
2. Accepted Payment Methods
We accept the payment methods displayed at checkout. Available methods may change from time to time and may depend on your device, location or the payment services available on our website.
3. Payment Authorisation
Payment must be authorised before an order can be accepted or dispatched. Your payment provider may carry out security checks or ask you to complete additional verification. If payment is declined, cancelled or cannot be verified, the order may not be processed.
4. Payment Security
Payments may be processed through secure third-party payment gateways. We do not normally receive or store your full card number or card security code. Payment providers may process your information under their own privacy notices and terms.
5. When You Are Charged
Depending on the payment method, your account may be charged or an authorisation may be placed when you submit the order. If we cannot accept the order, any payment taken will be refunded or an authorisation will be released, subject to your bank or payment provider processing times.
6. Incorrect Pricing or Payment Errors
If an obvious pricing or payment error occurs, we may contact you before accepting the order. We will not knowingly process an order at an obviously incorrect price where the error could reasonably have been recognised as a mistake.
7. Refunds
Where a refund is approved, it will normally be made to the original payment method. The time taken for funds to appear in your account depends on your bank or payment provider. This policy does not affect your statutory rights.
8. Fraud Prevention
We may carry out reasonable checks to protect customers and our business from fraud, misuse or unauthorised transactions. An order may be held, cancelled or refunded where we reasonably believe further verification is needed or fraudulent activity is suspected.
9. Chargebacks and Payment Disputes
If you do not recognise a payment or believe there is a problem with an order, please contact us first so we can investigate. Your rights to raise a dispute with your bank or payment provider are not affected.
10. Contact Us
For payment or billing questions, please contact us using the customer service details published on our website and include your order number where available.